Henry Gordon
Charlotte, NC 28210 | Remote/Virtual | 704-301-4926 | henry.gordon@gmail.com |
www.linkedin.com/in/william-henry-gordon
Summary
Dedicated Business Analyst, Project Manager, and Agilist with a strong focus on UX, IT, and HR domains. Committed to optimizing stakeholder value through effective project management, risk mitigation, and stakeholder engagement. Adept at delivering end-to-end projects on time and within budget, employing solid interpersonal skills to lead and mentor cross-functional teams. Skilled in PMO settings and proficient in translating business requirements into comprehensive solutions. Excellent communicator experienced in managing complex, high-budget projects, utilizing project management tools and Agile methodologies to drive success. A natural leader with exceptional communication, organizational, and leadership prowess.
Skills
· Project Management and Planning
· Quality Assurance and Performance Monitoring
· Resource Allocation and Budget Control
· Stakeholder Relations and Customer Relationship Management
· Agile Methodologies
· Detailed Orientation and Complex Problem Solving
· Excellent Communication: Verbal, Written, and Technical Presentations
· Team Leadership and Collaboration
· Vendor Selection and Cost Analysis
· Documentation, Reporting, and Status Updates
· Proficiency in Project Management Software (Jira, Sharepoint, Salesforce, Monday.com)
· Creative and Analytical Thinking
· Strong Work Ethic
· Organizational Excellence
· Tools: Jira, Sharepoint, Salesforce, Monday.com, Visio, MS Project, MS Office Suite
Experience
Director of Recruitment and Engagement | 04/2021 to Current Home Instead | Monroe, NC
Leadership and People Development: Revamped hiring processes, resulting in a 110% increase in hiring. Introduced new training tools that improved efficiency and talent retention. Directed the recruitment and training of a growing team of service providers. Established a skills development training program and evaluated commitment to mission.
Collaborative Strategy: Collaborated with senior leadership to identify trends and strategize next steps. Engaged stakeholders on various healthcare initiatives, fostering collective action toward shared goals.
Strategic Branding and Outreach: Organized brand awareness activities to drive revenue growth. Managed brand assessment tools for coaching and feedback in customer service and sales processes. Formulated outreach metrics to increase community engagement. Transformed EHR data into an intelligent care optimization and decision-making support solution.
Coach/Monitor, Analyst, Senior/Lead Analyst and Project Manager | 09/2008 to 04/2021 Windstream Communications, Inc./Alltel | Charlotte, NC
Strategy and Project Management Fusion: Pioneered the Brand Assurance initiative for Consumer/Small Business Sales, skillfully blending strategic acumen with proficient project management. Expertly identified and prioritized business opportunities, steering product decisions towards optimal outcomes. Served as the driving force behind aligned collaboration between business and IT partners, crafting comprehensive project artifacts that gained crucial governance approval.
Holistic UX / UI Integration: Collaborated seamlessly with design teams, infusing user experience (UX) and user interface (UI) design phases with a project management perspective. Delivered insights and feedback to refine design processes, aligning them with overarching project goals. Ensured that opportunity validation transformed fluidly into user-centric design, fostering a unified approach from inception to implementation.
Coding-Coalesced Engineering Synergy: Facilitated dynamic dialogues with engineering teams, amalgamating technical insight into the project development phase. Though not a developer by trade, confidently engaged in discussions about product architecture, technical requirements, and implementation strategies. Navigated the technical landscape with proficiency, building bridges between business imperatives and engineering excellence.
Digital Marketing Amplification: Applied in-depth familiarity with digital marketing practices and channels to amplify product launches. While not a marketing specialist, harnessed a comprehensive understanding of digital marketing strategies. Contributed effectively to the crafting of go-to-market strategies and outreach campaigns, reinforcing product visibility and engagement.
Data Analytics Mastery: Assumed ownership of post-launch success assessment by shaping key success metrics and rigorously analyzing data. Transformed data insights into impactful reports for diverse stakeholders, facilitating informed decision-making. Displayed prowess in data analytics tools and methodologies, guiding projects toward continuous enhancement.
Meticulous Project Orchestration: Championed end-to-end project management, meticulously navigating projects to on-time, within-scope, and within-budget completion. Championed Agile methodologies, infusing projects with efficiency, fluidity, and collaborative prowess.
Stakeholder Harmonization: Orchestrated harmonious stakeholder engagements, adeptly negotiating with internal teams, vendors, and stakeholders. Occupied the central nexus for real-time project updates, fostering transparent communication, and delivering projects aligned with stakeholder visions.
Resource Command Center: Effectively steered diverse project teams encompassing developers, analysts, finance, and quality professionals. Leveraged adept resource allocation skills to optimize task assignments, track progress, and maximize team contributions.
Risk Aversion Leadership: Proactively anticipated and deflected project risks through vigilant quality assurance and performance monitoring. Pioneered strategies to counter potential roadblocks, ensuring unhindered project advancement.
Documentation and Reporting Excellence: Precision-crafted comprehensive reports, status updates, and documentation throughout the project lifecycle. Distilled intricate project narratives into concise summaries for both internal and external audiences.
Leadership, Communication, and Organizational Excellence: Led multi-functional project teams through complex system development and high-touch implementation. Profound understanding of project management tools and Agile methodologies. Accomplished results-driven professional with a robust work ethic, excelling in pressure-packed environments and leading projects with budgets up to $1 million.
Founder/Partner | 10/2022 to Current Mint City Records | Charlotte, NC
Strategic Music Direction: Established the company's music direction in line with current genre trends. Developed cohesive visions for artists and albums. Headed music committee for planning, programming, and budgeting.
Cross-Functional Collaboration: Worked with graphic design and marketing teams to create effective branding strategies. Generated original content for blog posts and website articles. Devised strategies to boost customer awareness and offerings.
Award-Winning Creative Production: Produced award-winning music video "Veronica Ruse," honored at the 2023 AI Film Festival. Directed, screen-wrote, and executive produced music videos. Exhibited skills in project management, creative design, marketing, and talent development.
Podcast Producer and Host | 06/2018 to Current 80s Music Exposed! (AMP podcast production) | Charlotte, NC
Production and Leadership: Led production meetings to meet objectives and discuss progress. Scheduled interviews with guests and assigned stories to ensure optimal coverage and deadlines. Set direction and motivated listeners, driving show following across various platforms.
Global Reach and Notable Episodes: Reviewed 80s albums over 69 episodes, reaching 130,278 unique downloads in 112 countries/territories and 3,527 cities as of May 2023. Produced 34 episodes for "The NoGDBand Podcast," reaching a global audience with 12,646 unique downloads.
Technical Liaison and Social Media Strategy: Showcased basic understanding of AI technology in Innovation in Storytelling. Launched successful viral campaigns for environmental initiatives.
Customer Service Supervisor | 02/2005 to 01/2007
Customer Service Representative (Commercial / Small Business) | 02/2002 to 02/2005
Customer Service Representative | 01/2000 to 02/2002 |
Case Manager I | 02/1999 to 12/1999 | Mecklenburg County DSS
Financial Counselor | 03/1995 to 05/1998 – Carolinas Medical Center
Claims Processor 1989-1995 | Carolinas Medical Center
Education and Training
Central Piedmont Community College - BA in Business | Charlotte, NC 1992 and 2014 toward BA in Business | GPA 4.0
Certifications
Google Agile Project Management | Completed June 2023
PMP Certification | End of 2023